Client Feedback

Tell us what you think.

Feedback is important to us so that we can provide quality services to our clients. Please take a few minutes to answer the questions below.

For information about how to make a formal complaint, click here.

1. Age Group under 18 18 – 34 35 – 49 50 – 65 over 65 *

2. Gender male female *

3. Indigenous yes no *

4. Was an interpreter required when you contacted us? yes no *

If yes, was an interpreter provided? yes no

5. How did you find out about us? told by Legal Aid
told by Government Agency
told by family or friend
saw a brochure
told by community/welfare organisation
told by tenancy service
looked up number in the phone book
found on internet
other
*

Other :

6. How did you first make contact with our centre? by phone in person *

7. How much time went by between making the first contact and receiving advice? almost straight away
less than 30 minutes
over 30 minutes
24 hours
more than a few days
*

8. How/where was the service provided? telephone landline
mobile phone
face to face appointment
at the Tribunal
*

9. What were you offered? legal advice
assistance with negotiation
assistance with documents or letter writing
fact sheets, brochures sent out
representation
group education session
*

10. If we offered to send information by post, did you receive it? yes no

11. How useful was the assistance provided to you in helping you to understand or deal with your problem? Not useful at all
Useful
Very useful
Leave blank
*